Lead, Collaboration Telephony Services (Contract)

• The Lead, Collaboration and Telephony Services is responsible for the strategic direction, operational stability, and continuous improvement of enterprise collaboration platforms and telephony systems.
• This leadership role supervises three specialized teams: SharePoint Platform Services, Cisco & Teams Telephony, and Office 365 Collaboration Tools.
• The role ensures seamless communication and collaboration across the global enterprise, aligning with corporate IT strategy and user productivity goals.

Qualifications

• 10+ years' proven ability in IT infrastructure, collaboration services, or unified communications.
• 4+ years of team leadership or management experience.
• Demonstrable experience with: Microsoft 365 suite (Exchange, Teams, OneDrive, SharePoint Online), Cisco Unified Communications (Call Manager, Unity, Jabber/WebEx), Microsoft Teams Voice and Direct Routing.
• Experience with ITIL practices and service management tools (e.g., ServiceNow).
• Effective interpersonal skills with a user-first approach and ability to work in a multi-functional, distributed team.