Enterprise Systems Support-Vancouver

The position will require some necessary travel to the EPC contractor’s office in Houston, Texas, USA. The location of work will be based in both Vancouver (Unit 900-1185 W Georgia Street) and Squamish, B.C. (38136 Cleveland Avenue).

Position

The Enterprise Systems Support is primarily responsible for ensuring that telecom and operation technology (OT) systems delivered through projects meet operational requirements. The position acts as a key liaison between project teams and operations, providing technical support, coordination, and validation throughout the project lifecycle.

Key Responsibilities

The successful applicant will:

• Support project delivery by ensuring telecom and operational systems (e.g., VoIP, PBX, SCADA, CCTV, access control, intrusion detection, personnel safety monitoring, marine and terrestrial radio systems, etc) are designed, configured, and implemented to meet day-to-day operational needs.
• Participate in requirement reviews, design validation, and system acceptance activities from an operations perspective.
• Provide technical oversight and support during deployment, testing, and commissioning phases.
• Coordinate with vendors, project managers, and operations teams to ensure smooth transition from project delivery to steady-state operations.
• Identify and report operational gaps or risks in proposed system designs or configurations.
• Support the integration of telecom and OT systems with enterprise IT infrastructure, ensuring compatibility and policy compliance.
• Monitor system performance and assist in troubleshooting issues post-implementation.
• Maintain and update documentation including technical specs, configuration records, and operational procedures.
• Assist with system audits, security assessments, and operational readiness reviews.
• Ensure alignment with company IT/OT policies, cybersecurity standards, and operational best practices.