Customer Service Representative

Position Overview

You live and breathe the values of delivering a world-class customer experience with an empathic demeanor, integrity and respect. A people-person at heart, you put yourself in the shoes of others to gain a better perspective of every situation so you can offer the best possible solutions. You understand that customers contribute to any company's success and take tremendous pride in ensuring every customer is happy with every interaction, so they come away with memorable experiences they can share with others.

As our Customer Service Representative, you’ll put all passion for the customer experience to work and contribute to an environment where customer engagement matters most. In this role, you’ll connect with customers to support their questions, inquiries and concerns through various channels, such as online chat, phone and email. You’ll take charge to resolve customer inquiries with little to no effort from our customers to make their situation easy and worry-free. As a customer yourself, you understand it’s all about our customers and supporting them the right way the first time.

What it takes:

• A high school diploma or general educational development.
• A customer-centric mentality and attitude dedicated to creating memorable and world-class experiences.
• Excellent verbal and written communications delivered in an understanding and respectful way.
• A solid multi-tasker who can navigate multiple computer programs to support the work you do with customers.
• Exceptional problem-solving skills and an ability to ask effective questions to get to the root of any issue and provide the best possible solution.